We know making your own Fat Hippo burgers at home can raise some beefy questions! Here are some FAQs to get things cooking...
Our Fat Hippo at Home DIY burger kits are on sale every Friday at midday. Please be aware we have limited numbers and they sell out quickly!
Please check that all of your order information is correct, including correct door numbers, telephone numbers and postcodes, before you complete your order.
If you realise information is incorrect after placing your order, please let us know immediately by emailing email@example.com with as much detail as possible. This causes delays for our drivers and may result in a delay to your order arriving.
We recommend eating these bad boys ASAP for the freshest Fat Hippo experience. The kits should be consumed within 2 days (including the delivery day).
No, we highly recommend eating your Fat Hippo at Home kit when it's fresh and at its best!
Fat Hippo kit: American Cheese (Milk) Demi Brioche (Cereal, Gluten, Eggs + Milk) Chorizo (Milk) Fat Hippo Sauce (Eggs, Mustard, Sulphur Dioxide).
Gluten-free Fat Hippo kit: American Cheese (Milk) Bun GF (Soya) Chorizo (Milk) Fat Hippo Sauce (Eggs, Mustard, Sulphur Dioxide).
Oprah Sin-free kit: Cajun Fakon Bits (Cereal, Gluten) Plant Based Patty (Celery, Soya), Vegan Brioche (Cereal, Gluten) Vegan Fat Hippo Sauce (Mustard, Sulphur Dioxide).
Born Slippy kit: American Cheese (Milk) Demi Brioche (Cereal, Gluten, Eggs + Milk) Garlic Mayo (Eggs).
Gluten-free Born Slippy kit: American Cheese (Milk) Bun GF (Soya) Garlic Mayo (Eggs).
Harlem Fake kit: Chipotle Mayo (Mustard) Pink Onions (Sulphur Dioxide) Southern Fried Plant Based Patty (Celery, Cereal, Gluten, Soya) Sriracha Mayo (Mustard) Vegan Brioche (Cereal, Gluten).
Trash Browns kit: Liquid Cheese (Milk) Cajun Onion Strings (Cereal, Gluten, Soya) Tater Tots (Celery, Cereal, Gluten, Mustard, Soya).
Freddie's Fingers kit: Buffalo Hot Sauce (Milk, Sulphur Dioxide) Freddie’s Fingers (Cereal, Gluten, Milk, Soya, Sulphur Dioxide).
Triple Choc Brownies: (Eggs, Milk, Soya).
Please note that our Fat Hippo at Home boxes are packed in facilities that handle Peanuts.
Although we work incredibly hard to manage allergens in our kitchens, we cannot guarantee our food is 100% free from all allergens. Any questions about allergens, please email our Executive Chef, Dickie, on firstname.lastname@example.org.
We’re afraid we cannot adjust the kits for dietary requirements at the moment.
However, there are gluten-free options available for the beef DIY kits. Please use the drop down box to select this option. This will mean your box will come with 2 x GF buns.
We currently have a mixed beef and vegan box which includes Fat Hippo burger(s) and Oprah Sin-free burger(s).
You will need:
And to loosen your belt buckle ...
Big apologies but we can't offer our hand cut chips at home as they simply won't cook up as well in your oven as they do in our kitchens. We highly recommend using a bit of your Fat Hippo sauce to dirty up your potato of choice though! Or why not add our Trash Browns and Freddie's Fingers to your order as sides?
When ordering, the date your DIY kit will be delivered by DPD will be in the product name.
On the morning of delivery, you will receive a one hour delivery window via SMS or email from DPD, allowing you to track the progress of your parcel on a map, counting down to a 15 minute window. If you're not in, you can then let them know a safe (and ideally, cold) place to leave your kit.
Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50), Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3), Isle of Man (IM), Jersey (JE), Guernsey (GY), Northern Ireland (BT).
If you live in one of these postcodes, please do not order a DIY kit as our online purchasing system cannot pick this up. Your order will be placed, charged but not delivered and we will have to then work on getting a refund to you.
We've taken steps to ensure ensure everyone involved in your burger journey is safe and socially distanced.
Your DIY kit is packed up in special insulated boxes with state-of-the-art cooling ice packs to keep the ingredients fresh and cool to your door.
Each kit is packed the same day DPD picks it up. Once your box arrives, please refrigerate the items (except your buns, pop them in your cupboard) ASAP.
Sometimes these slip into your Junk folder so check there first. If no luck still, please drop email to the team at email@example.com.
Because our DIY kits are perishable, we're afraid we cannot offer returns.