We know sometimes burgers raise some beefy questions! Here are some of your most FAQs to get you started!
Get your hands round our juicy burgers in our restaurants located in Newcastle, Jesmond, Durham, Nottingham, Leeds, Liverpool and in our concessions in Sheffield and Manchester. You can find out more about our Fat Hippo locations here.
Our concessions are smaller and often within another venue. Fat Hippo S1 is a concession within Lane7's building - the address is Unit 5 Maltida Street, The Moor, S1 4PF. We also have Fat Hippo S3 which is a concession within Kommune, Castle House, Angel Street, S3 8LS. Fat Hippo Manchester GN is a concession within Lane 7's site in Great Northern, 235 Deansgate, M3 4EN.
At our restaurants (Jesmond, Newcastle, Durham, Nottingham, Leeds and Liverpool), reservations are welcome and you can easily book your table online here. We recommend booking if you would like to join us at a specific time to avoid any disappointment. If not, you’re more than welcome to just walk in and we’ll get you seated ASAP.
At our concessions (Sheffield S3, Sheffield S1 and Manchester GN) reservations are ran by the main venue themselves. For Sheffield S3 you can make a reservation with Kommune online. For Sheffield S1 and Manchester GN, you can book online with Lane 7. All sites do also take walk in custom so please pop in and see us.
Please head to your original booking confirmation email and there will be the option to 'Modify/Cancel' under your booking details.
Any problems, please contact the restaurant directly. Hope you can join us again soon!
We want to make sure your Fat Hippo experience is as best and as safe as it can be. To help keep you as safe as possible, we are currently set up at a reduced capacity alongside other extra measures to help protect everyone involved in your burger journey whilst comfortably complying with all current regulations. You can read our full Fat Hippo COVID-19 policy here. Stay soapy!
Occasionally during busy times, we don’t show up on Deliveroo for a short period of time. This could be down to us needing to pause our tablet for our kitchens to catch up, to prioritise dine in and Click+Collect orders or Deliveroo may be running short of riders in your area.
To guarantee burgers at busy times, please use our Click+Collect pre-order service.
If that is not possible, our best advice is to sit tight and try again in 10 minutes and we’ll be back as soon as possible.
You can order a Fat Hippo feast to Click+Collect from our app!
All you need to do is download the app (available on iOS and Google Play) and hit ‘Start New Order’ then ‘Click + Collect’.
Select the restaurant and the time (same day only now folks!) you'd like to collect. Sign up/in, bag your favourite burger, treat yourself to that extra side, double check the time and pay. Bag your favourite burger, treat yourself to that extra side, double check the time and pay. Once orders have been placed, they are final and unable to be amended or have the time slot changed. Arrive bang on time with your name/code, and the burger goods will be ready. SIMPLES!
As an inclusive family-friendly restaurant, we will always try our best to cater for all allergies and diets to ensure everyone can enjoy their Fat Hippo visit. This means we have a great selection of vegan, vegetarian, gluten-free and dairy-free options available on our menu.
Please head to our Fat Hippo menu page where you can find a full list of each allergen present in each menu item. If you require more information or have any more queries, please don’t hesitate to drop an email over to Dickie, our Executive Chef, who will be able to assist you further.
Please be aware that all dishes may contain traces of nuts as we have peanuts on the premises.
It goes without saying everyone is welcome here at Fat Hippo. Meat-eaters, vegetarians, vegans and those with food intolerances. We want you to be able to enjoy our food in a way that suits you.
Please head to our menu page to see a full list of our vegan starters, sides and burgers clearly marked with a V/VG. You can also find out more about our Fat Hippo vegan menu.
All of the chicken we use across all of our restaurants and concessions is certified halal. However, none of our beef products used at any locations are certified halal. If you require any more information, please email email@example.com.
Fat Hippo sauce is our signature namesake sauce and we're well proud of it! We'd say it's a tangy burger mayo and offers just the right amount of kick with your burger and even better loaded onto your fries.
Thank you for your support and we're thrilled you'd like to get a gift card from us! You can buy your gift card online. You can also add them onto your Click + Collect order or purchase them through walk ups at our restaurants.
Please note that gift cards are only redeemable for dine in Fat Hippo resturants and cannot be used in concessions.
Access varies across our restaurants and concessions.
Yes! All of our family friendly restaurants and concessions have baby changing facilities available for guests.
Parking availability varies across each of our restaurants and concessions. Although none of our sites have a dedicated private car park, most have on-street parking and all have access to nearby public car parks. Please see the list below for further information.
Well behaved dogs are welcome in our outdoor dining areas.
For inside dining, there are selected bar tables that may be dog friendly (with managerial discretion). Please contact the restaurants directly to ensure we have an appropriate table available at your selected time.
This varies at our concession sites and we suggest getting in touch with the main venue themselves to clarify.
To collect and redeem Herd points, download our app! Sign up by selecting 'My Account' and 'New User? Create an account' and pop in your details. Find the verification email in your inbox (sometimes these can slip into your junk mail so check there too) and 'Verify Account' and you’re ready to go!
If you’re an existing Herd member, create a new account with the same email address then verify your account to transfer your existing points!
To collect points, use the app when dining in, ordering to table or placing a Click + Collect order. To redeem points, simply speak to your server when dining in!
Any questions? Pop an email over to our Herd team.
If you’d like to join our Fat Hippo family we'd love to hear from you! Please head over to our Fat Hippo careers page to find out what vacancies we have available across our front of house, kitchen, street food team and management.
Let's be honest, of all the FAQs we don't really need to answer this one...