FAQs

Get your hands round the best burgers in our restaurants located in Birmingham, Cardiff, Durham, Edinburgh, Glasgow, Leeds (Centre), Leeds (Headingley), Liverpool, London (Soho), Newcastle (Centre), Newcastle (Jesmond), Nottingham and York. You can find out more about our Fat Hippo locations here.

We also have a concession: Fat Hippo Manchester located within Lane7's site in Great Northern, 235 Deansgate, M3 4EN.

Don’t miss out! Head here to find the Fat Hippo opening times for each of our restaurants and concession.

At our restaurants (Birmingham, Cardiff, Durham, Edinburgh, Glasgow, Leeds (Centre), Leeds (Headingley), Liverpool, London (Soho), Newcastle (Centre), Newcastle (Jesmond), Nottingham and York), reservations are welcome and you can easily book your table online here. We recommend booking if you would like to join us at a specific time to avoid any disappointment. If not, you’re more than welcome to just walk in and we’ll get you seated ASAP.

At our concession (Manchester Lane7) reservations are ran by the main venue themselves. All sites do also take walk in custom so please pop in and see us.

Please head to your original booking confirmation email and there will be the option to 'Modify/Cancel' under your booking details.

Any problems, please contact the restaurant directly. Hope you can join us again soon!

We sure do! Our restaurants offer both Click + Collect as well as delivery via Deliveroo, Just Eat and Uber Eats. 

Our delivery parameters are set by our dedicated delivery parners Deliveroo, Just Eat and Uber Eats (and they are always expanding) so head over to their sites and stick in your postcode to find out the specifics! If they don't deliver to you, don't worry - you can always get your hands on our burgers via Click + Collect from our restaurants.

Occasionally during busy times, we don’t show up on your fave delivery site for a short period of time. This could be down to us needing to pause our tablet for our kitchens to catch up, to prioritise dine in and Click+Collect orders or they may be running short of riders in your area.

To guarantee burgers at busy times, please use our Click + Collect pre-order service from our restaurants.

If that is not possible, our best advice is to sit tight and try again in 10 minutes, try another delivery partner (Deliveroo, Just Eat or Uber Eats) and we’ll be back as soon as possible.

You can order a Fat Hippo feast to Click + Collect from our restaurants via our app!

All you need to do is download the app (available on iOS and Google Play) and hit ‘Start New Order’ then ‘Click + Collect’.

Select the restaurant and the time (same day only now folks!) you'd like to collect. Sign up/in, bag your favourite burger, treat yourself to that extra side, double check the time and pay. Bag your favourite burger, treat yourself to that extra side, double check the time and pay. Once orders have been placed, they are final and unable to be amended or have the time slot changed. Arrive bang on time with your name/code, and the burger goods will be ready. SIMPLES!

We are accepting walk ups for takeaway at our restaurants.

However, we strongly recommend using our Click + Collect service to pre-book your collection slot and pre-pay for your order.

As an inclusive family-friendly restaurant, we will always try our best to cater for all allergies and diets to ensure everyone can enjoy their Fat Hippo visit. This means we have a great range of vegan, vegetarian, and NGCI (Non-Gluten Containing Ingredients) items, as well as dishes that can be modified to meet specific requirements available on our menu.

Please head to our Fat Hippo menu page where you can find a full list of each allergen present in each menu item. If you require more information or have any more queries, please don’t hesitate to drop an email over to info@fathippo.co.uk who will be able to direct your inquiry to the team.

Please note: while we take every care, all dishes may contain traces of nuts, as peanuts are present on the premises. 

Following government regulations, the calories of all menu items are now available to view on our restaurant and online menus.

To see the nutritional breakdown of each menu item, please head to our online menu and click the ‘i’ button. This will also give you the MACRO information of each ingredient within the item if you want to make any changes to suit you!

A little bit about our products...

Our beef patties are served as double as standard and have the optimum level of fat content to create the ultimate moist and juicy burger. For our flavoursome chicken pieces, we use brined, boneless, buttermilk chicken breast. All chicken is halal and again served as double as standard.

Our vegan products are from Redefined Meat (vegan beef) and Miami Burger (vegan chicken) and are considerably lowers in calories and saturated fats in comparison to other plant based alternatives.

If you have any further questions about our calories or nutritional information, please drop an email over to info@fathippo.co.uk who will be able to direct your inquiry to the team.

It goes without saying everyone is welcome here at Fat Hippo. Meat-eaters, vegetarians, vegans and those with food intolerances. We want you to be able to enjoy our food in a way that suits you.

Please head to our menu page to see a full list of our vegan starters, sides and burgers clearly marked with a V/VG. You can also find out more about our Fat Hippo vegan menu.

All of the chicken we use across all of our restaurants and concessions is certified halal. However, none of our beef products used at any locations are certified halal. If you require any more information, please email info@fathippo.co.uk.

Fat Hippo sauce is our signature namesake sauce and we're well proud of it! We'd say it's a tangy burger mayo and offers just the right amount of kick with your burger and even better loaded onto your fries.

Thank you for your support and we're thrilled you'd like to get a gift card from us! You can buy your gift card online. You can also add them onto your Click + Collect order or purchase them through walk ups at our restaurants.

Please note that gift cards are only redeemable for dine in Fat Hippo restaurants and cannot be used in our Manchester concession.

Yes we do! Pop over to our online shop to view our latest collections and place orders.

Access varies across our restaurants and concessions.

Restaurants

• Cardiff - In our Church Street restaurant, all of our facilities are located on the ground floor with disabled access. 
• Durham - Although our grade II listed Durham restaurant is located on street level with ground floor access, our facilities are located on the second floor with no lift available.
• Edinburgh - We have ramp access to our restaurant from street level as well as accessible facilities on the ground floor.
• Glasgow - We have ramp access to our restaurant from street level as well as accessible facilities on the ground floor.
• Leeds (Centre) - Fat Hippo Leeds is wheelchair and pushchair accessible and has an accessible toilet.
• Leeds (Headingley) - In our restaurant, the facilities are on one level.
• Liverpool - In our Bold Street restaurant, all of our facilities are located on the ground floor with disabled access.
• London (Soho) - We have ramp access to our restaurant from street level as well as accessible facilities on the ground floor.
• Newcastle (Centre) - As our original name of ‘Underground’ might suggest, our Newcastle city centre restaurant is located in a grade II listed old bank vault down a steep flight of stairs Our staff are more than happy to help carry pushchairs, once down our facilities are found on that level.
• Newcastle (Jesmond) - Our original restaurant has one small step up into our restaurant which our staff will be more than happy to help with, then all facilities are on one level. However there is not a disabled toilet.
• Nottingham - In our restaurant, the facilities are on one level.
• York - We have ramp access to our restaurant from street level as well as accessible facilities on the ground floor.
  
  We would kindly ask that any bookings that require guaranteed ground floor seating to please contact us via phone/email when making the booking as our booking system operates random allocation.

Concession

• Manchester Lane7 - Our Manchester Lane7 site is located inside Lane7 Manchester who have wheelchair and pushchair access.

Yes! All of our family friendly restaurants and concessions have baby changing facilities available for guests.

Parking availability varies across each of our restaurants and concessions. Although none of our sites have a dedicated private car park, most have on-street parking and all have access to nearby public car parks. Please see the list below for further information.

Restaurants

• Birmingham (B2 5RS) - Parking is available in any of the city centre car parks.
• Cardiff (CF10 1BG) - Parking is available in any of the city centre car parks.
• Durham (DH1 3NU) - Parking is available in any of the city centre car parks i.e. Walkergate/Prince Bishops.
• Edinburgh (EH2 3ES)- Parking is available in any of the city centre car parks.
• Glasgow (G2 5UB) - Parking is available in any of the city centre car parks.
• Leeds (Centre, LS1 6EA) - Parking is available in any of the nearby city centre car parks i.e. Trinity Leeds Car Park.
• Leeds (Headingley, LS6 2AD) - Parking is available on the surrounding streets.
• Liverpool (L1 4HR) - Parking is available in any of the city centre car parks. The nearest is NCP Liverpool Centre Village Car Park.
• London (Soho, W1F 0TB)- Parking is available in any of the city centre car parks.
• Newcastle (Centre, NE1 6AQ) - Parking is available on Shakespeare St. directly outside or Grey St. just around the corner.
• Newcastle (Jesmond, NE2 2SU) - Parking is available for non permit holders on St. George’s Terrace until 5pm and after 5pm parking becomes available on Thornleigh Road.
• Nottingham (NG1 3AJ) - Parking is available in any of the nearby city centre car parks.
• York (YO1 7HZ) - Parking is available in any of the city centre car parks.

Concession

• Manchester Lane7 (M3 4EN) - Parking is available at a number of nearby car parks around Great Northern.

Well behaved dogs are welcome in our outdoor dining areas.

For inside dining, there are selected bar tables that may be dog friendly (with managerial discretion). Please contact the restaurants directly to ensure we have an appropriate table available at your selected time.

For Manchester we suggest getting in touch with Lane7 themselves to clarify.

To collect and redeem Herd points, download our app! Sign up by selecting 'My Account' and 'New User? Create an account' and pop in your details. Find the verification email in your inbox (sometimes these can slip into your junk mail so check there too) and 'Verify Account' and you’re ready to go!

If you’re an existing Herd member, create a new account with the same email address then verify your account to transfer your existing points!

To collect points, use the app when dining in (just get your QR code scanned by your server) or placing a Click + Collect order. To redeem points, simply speak to your server before ordering when dining in!

You may only redeem one Herd reward per visit, and only one Herd account may collect the points from the table per visit. Please note Herd points can only be collected and redeemed in restaurants and not concessions.

Any questions? Pop an email over to our Herd team.

We're afraid we don't currently offer any discounts. Be sure to check out our Hippo Hour and Fast Hippo deals available at our restaurants though!

If you’d like to join our Fat Hippo family we'd love to hear from you! Please head over to our Fat Hippo careers page to find out what vacancies we have available across our front of house, kitchen, street food team and management.

Let's be honest, of all the FAQs we don't really need to answer this one...