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FAQs

We know sometimes burgers raise some beefy questions! Here are some of your most FAQs to get you started!

Where is Fat Hippo based?

Get your hands round the best burgers in our restaurants located in Newcastle, Jesmond, Durham, Nottingham, Leeds, Liverpool, Cardiff and Birmingham. We also have restaurants opening in Glasgow and Shoreditch later this year. You can find out more about our Fat Hippo locations here.

We have concessions in Sheffield, Manchester and Edinburgh. These sites are smaller and often within a host venue. Fat Hippo Sheffield Lane7 (also know as Fat Hippo Sheffield S1) is a concession within Lane7's building - the address is Unit 5 Matilda Street, The Moor, S1 4PF. We also have Fat Hippo Sheffield Kommune (also know as Fat Hippo Sheffield S3) which is a concession within Kommune, Castle House, Angel Street, S3 8LS. Fat Hippo Manchester Lane7 (also know as Fat Hippo Manchester GN) is a concession within Lane7's site in Great Northern, 235 Deansgate, M3 4EN and Fat Hippo Edinburgh Lane7 is a concession within Lane7's site in St James Square, EH1 3AY.

When is Fat Hippo open?

Don’t miss out! Head here to find the Fat Hippo opening times for each of our restaurants and concessions.

Do I need to book at Fat Hippo or can I walk in?

At our restaurants (Jesmond, Newcastle, Durham, Nottingham, Leeds, Liverpool, Cardiff and Birmingham), reservations are welcome and you can easily book your table online here. We recommend booking if you would like to join us at a specific time to avoid any disappointment. If not, you’re more than welcome to just walk in and we’ll get you seated ASAP.

At our concessions (Sheffield Kommune, Sheffield Lane7, Manchester Lane7 and Edinburgh Lane7) reservations are ran by the main venue themselves. For Sheffield Kommune, you can make a reservation with Kommune online. For Sheffield Lane7, Manchester Lane7 and Edinburgh Lane7, you can book online with Lane 7. All sites do also take walk in custom so please pop in and see us.

How do I amend/cancel my booking?

Please head to your original booking confirmation email and there will be the option to 'Modify/Cancel' under your booking details.

Any problems, please contact the restaurant directly. Hope you can join us again soon!

Where can I read the Fat Hippo Covid-19 policy?

We want to make sure your Fat Hippo experience is as best and as safe as it can be. To help keep you as safe as possible, we are currently set up with measures to help protect everyone involved in your burger journey whilst comfortably complying with all current regulations. Stay soapy!

Does Fat Hippo do takeaway?

We sure do! Our restaurants offer both Click + Collect and Deliveroo. You can also find our Sheffield Lane7, Manchester Lane7 and Edinburgh Lane7 concessions on Deliveroo.

Does Fat Hippo deliver to my area?

Our delivery parameters are set by Deliveroo (and they are always expanding) so head over to their site and stick in your postcode to find out the specifics! If they don't deliver to you, don't worry - you can always get your hands on our burgers via Click + Collect from our restaurants.

Why isn't Fat Hippo on Deliveroo?

Occasionally during busy times, we don’t show up on Deliveroo for a short period of time. This could be down to us needing to pause our tablet for our kitchens to catch up, to prioritise dine in and Click+Collect orders or Deliveroo may be running short of riders in your area.

To guarantee burgers at busy times, please use our Click + Collect pre-order service from our restaurants.

If that is not possible, our best advice is to sit tight and try again in 10 minutes and we’ll be back as soon as possible.

Where can I order a Fat Hippo for collection?

You can order a Fat Hippo feast to Click + Collect from our restaurants via our app!

All you need to do is download the app (available on iOS and Google Play) and hit ‘Start New Order’ then ‘Click + Collect’.

Select the restaurant and the time (same day only now folks!) you'd like to collect. Sign up/in, bag your favourite burger, treat yourself to that extra side, double check the time and pay. Bag your favourite burger, treat yourself to that extra side, double check the time and pay. Once orders have been placed, they are final and unable to be amended or have the time slot changed. Arrive bang on time with your name/code, and the burger goods will be ready. SIMPLES!

Can I order takeaway on site?

We are accepting walk ups for takeaway at our restaurants.

However, we strongly recommend using our Click + Collect service to pre-book your collection slot and pre-pay for your order.

I have a special dietary requirement, what can I eat at Fat Hippo?

As an inclusive family-friendly restaurant, we will always try our best to cater for all allergies and diets to ensure everyone can enjoy their Fat Hippo visit. This means we have a great selection of vegan, vegetarian, gluten-free and dairy-free options available on our menu.

Please head to our Fat Hippo menu page where you can find a full list of each allergen present in each menu item. If you require more information or have any more queries, please don’t hesitate to drop an email over to Dickie, our Executive Chef, who will be able to assist you further.

Please be aware that all dishes may contain traces of nuts as we have peanuts on the premises.

Where can I see the nutritional information of your menu?

Following government regulations, the calories of all menu items are now available to view on our restaurant and online menus.

To see the nutritional breakdown of each menu item, please head to our online menu and click the ‘i’ button. This will also give you the calorie information of each ingredient within the item if you want to make any changes to suit you!

A little bit about our products...

Our beef patties are served as double as standard and have the optimum level of fat content to create the ultimate moist and juicy burger. For our flavoursome chicken pieces, we use chicken thighs, again served as double as standard.

Our vegan products are from Miami Burger and are considerably lowers in calories and saturated fats in comparison to other plant based alternatives.

If you have any further questions about our calories or nutritional information, please email our Executive Chef, Dickie on dickie@fathippo.co.uk.

Are Fat Hippo chips gluten free?

Our standard hand cut chips and fries are gluten free as well as our cajun fries and sweet potato fries. However, please note this is not the case for our waffle fries as they do contain gluten. Head to our menu page to see all of the menu items that are GF or GF on request - clicking the little 'i' icon will give you a breakdown of the ingredients and allergens of each item. 

If you would like to know more about our cooking processes and ingredients, please pop an email over to our Executive Chef, Dickie on dickie@fathippo.co.uk.

What is vegetarian/vegan at Fat Hippo?

It goes without saying everyone is welcome here at Fat Hippo. Meat-eaters, vegetarians, vegans and those with food intolerances. We want you to be able to enjoy our food in a way that suits you.

Please head to our menu page to see a full list of our vegan starters, sides and burgers clearly marked with a V/VG. You can also find out more about our Fat Hippo vegan menu.

Is your meat halal?

All of the chicken we use across all of our restaurants and concessions is certified halal. However, none of our beef products used at any locations are certified halal. If you require any more information, please email info@fathippo.co.uk.

What does Fat Hippo sauce taste like?

Fat Hippo sauce is our signature namesake sauce and we're well proud of it! We'd say it's a tangy burger mayo and offers just the right amount of kick with your burger and even better loaded onto your fries.

Can I purchase a Fat Hippo gift card?

Thank you for your support and we're thrilled you'd like to get a gift card from us! You can buy your gift card online. You can also add them onto your Click + Collect order or purchase them through walk ups at our restaurants.

Please note that gift cards are only redeemable for dine in Fat Hippo restaurants and cannot be used in concessions.

Do you have any Fat Hippo merchandise?

Yes we do! Pop over to our online shop to view our latest collections and place orders.

Do you have wheelchair/pushchair access?

Access varies across our restaurants and concessions.

Restaurants

  • Jesmond - Our original restaurant has one small step up into our restaurant which our staff will be more than happy to help with, then all facilities are on one level. However there is not a disabled toilet.
  • Newcastle - As our original name of ‘Underground’ might suggest, our Newcastle city centre restaurant is located in a grade II listed old bank vault down a steep flight of stairs Our staff are more than happy to help carry pushchairs, once down our facilities are found on that level.
  • Durham - Although our grade II listed Durham restaurant is located on street level with ground floor access, our facilities are located on the second floor with no lift available.
  • Nottingham - In our restaurant, the facilities are on one level.
  • Headingley - In our restaurant, the facilities are on one level.
  • Liverpool - In our Bold Street restaurant, all of our facilities are located on the ground floor with disabled access. We would kindly ask that any bookings that require guaranteed ground floor seating to please contact us via phone/email when making the booking as our booking system operates random allocation.
  • Cardiff - In our Church Street restaurant, all of our facilities are located on the ground floor with disabled access. We would kindly ask that any bookings that require guaranteed ground floor seating to please contact us via phone/email when making the booking as our booking system operates random allocation.
  • Birmingham - In our restaurant, the facilities are on one level.

Concessions

  • Sheffield Lane7 - Our Sheffield Lane7 site is located inside Lane7 Sheffield whom have lift access with facilities all on one level.
  • Sheffield Kommune - Our Sheffield Kommune site is located inside Kommune Sheffield whom have lift access and facilities all on one level.
  • Manchester Lane7 - Our Manchester Lane7 site is located inside Lane7 Manchester who have wheelchair and pushchair access.
  • Edinburgh Lane7 - Our Edinburgh Lane7 is located inside Lane7 Edinburgh who have wheelchair and pushchair access.

Do Fat Hippos have baby changing facilities?

Yes! All of our family friendly restaurants and concessions have baby changing facilities available for guests.

Where can I park?

Parking availability varies across each of our restaurants and concessions. Although none of our sites have a dedicated private car park, most have on-street parking and all have access to nearby public car parks. Please see the list below for further information.

Restaurants

  • Jesmond (NE2 2SU) - Parking is available for non permit holders on St. George’s Terrace until 5pm and after 5pm parking becomes available on Thornleigh Road.
  • Newcastle (NE1 6AQ) - Parking is available on Shakespeare St. directly outside or Grey St. just around the corner.
  • Durham (DH1 3NU) - Parking is available in any of the city centre car parks i.e. Walkergate/Prince Bishops.
  • Nottingham (NG1 3AJ) - Parking is available in any of the nearby city centre car parks.
  • Leeds, Headingley (LS6 2AD) - Parking is available on the surrounding streets.
  • Liverpool (L1 4HR) - Parking is available in any of the city centre car parks. The nearest is NCP Liverpool Centre Village Car Park.
  • Cardiff (CF10 1BG) - Parking is available in any of the city centre car parks.
  • Birmingham (B2 5RS) - Parking is available in any of the city centre car parks.

Concessions

  • Sheffield Lane7 (S1 4PF) - Parking is available on Matilda Street or in the NCP just opposite.
  • Sheffield Kommune (S3 8LS) - Parking is available at a number of nearby council car parks and an NCP.
  • Manchester Lane7 (M3 4EN) - Parking is available at a number of nearby car parks around Great Northern.
  • Edinburgh Lane7 (EH1 3AY) - Parking is available at a number of nearby car parks around St James Square.

Is Fat Hippo dog friendly?

Well behaved dogs are welcome in our outdoor dining areas.

For inside dining, there are selected bar tables that may be dog friendly (with managerial discretion). Please contact the restaurants directly to ensure we have an appropriate table available at your selected time.

This varies at our concession sites and we suggest getting in touch with the main venue themselves to clarify.

How do I collect/redeem Herd points?

To collect and redeem Herd points, download our app! Sign up by selecting 'My Account' and 'New User? Create an account' and pop in your details. Find the verification email in your inbox (sometimes these can slip into your junk mail so check there too) and 'Verify Account' and you’re ready to go!

If you’re an existing Herd member, create a new account with the same email address then verify your account to transfer your existing points!

To collect points, use the app when dining in (just get your QR code scanned by your server) or placing a Click + Collect order. To redeem points, simply speak to your server before ordering when dining in!

Please note Herd points can only be collected and redeemed in restaurants and not concessions.

Any questions? Pop an email over to our Herd team.

Are Fat Hippo available to hire for catering?

Yes, excellent choice! Our outdoor catering team, the Fat Hippo Fleet bring our signature burgers to your event, workplace, big day and beyond! Please head directly to the Fat Hippo Fleet page to find out more or you can reach them directly via the Fat Hippo Fleet email.

Do you do discounts? E.g. NHS discount, blue light discount, student discount.

We're afraid we don't currently offer any discounts. Be sure to check out our Hippo Hour and Fast Hippo deals available at our restaurants though!

Do you have any jobs available?

If you’d like to join our Fat Hippo family we'd love to hear from you! Please head over to our Fat Hippo careers page to find out what vacancies we have available across our front of house, kitchen, street food team and management.

Where can I get the best burgers?

Let's be honest, of all the FAQs we don't really need to answer this one...

* Please note these locations are smaller Fat Hippo kiosks within another host venue. To make a booking within the dining area of one of these sites, please click the location above and your reservation will be made through the host venue’s system. These venues are solely responsible for all bookings at these locations so please contact them directly with any queries.

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