Terms of use

GENERAL TERMS & CONDITIONS

TERMS & CONDITIONS OF WEBSITE USE

Welcome to our website, fathippo.co.uk, which is accessible via your computer or your portable hand-held device (the “Website”). The Website is provided by Fat Hippo Restaurants Ltd. of Unit 18 Quay Level, St Peters Wharf, Newcastle upon Tyne, NE6 1TZ (“Fat Hippo”, “us”, “we” or “our” for short). “you” and “your” means you as the user of our Website.

We have set out the terms under which we are providing you with access to our Website and its products and services. These include the terms and conditions that govern:

• your use of our Website (including the mobile optimised version of our Website accessible from your portable hand-held device);
• your use of the services and products offered through our Website;
• your rights to link to our Website; how we will use and protect information about you (see our separate “Privacy Policy”).
• Collectively these documents are termed as the “Terms of Use”.

We may change our Terms of Use from time to time. The revised Terms of Use will be available via the Website. You should check the Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Website home page and you continue to access or use the Website.

USE OF THIS WEBSITE

These Terms of Use set out how you may use our Website. By accessing the Website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you should not use the Website. You should read all the Terms of Use prior to using the Website. You should also save and/or print out a copy of these Terms of Use for future reference.

SPECIFIC TERMS

Our Website may contain specific Terms that are respective for the area you are contained within, if such terms exist they will be displayed where applicable. These terms only relate to the specific products or services mentioned. If there is a conflict between these general Terms of Use and the specific terms, the relevant specific terms will take precedence.

ACCESSING OUR WEBSITE

Access to our Website is permitted on a temporary basis. We update our Website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through your internet connection are aware of these Terms of Use.

Please note that use of our Website is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

RELIANCE ON INFORMATION POSTED

Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.

Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

INTELLECTUAL PROPERTY

You may access, view and print out one copy of this Website and all information, images, and other content displayed on the Website ("Materials") strictly in accordance with these Terms of Use.

You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement where appropriate to Fat Hippo Restaurants Ltd. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions. You must not:

• remove any copyright or other proprietary notices contained in the Materials;
• use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
• reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.

TRADE MARKS

We expressly reserve all rights in and to the fathippo.co.uk domain name and all related domains and sub-domains, the name "Fat Hippo", our logo, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

LINKING TO OUR WEBSITE

You may link to any page of the Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site. Views and opinions expressed in user generated content linked from this Website are the opinions of those users and do not represent the views, opinions, beliefs or values of Fat Hippo and Fat Hippo accepts no responsibility for such content. If you would like to link to our site for commercial purposes or any purpose not included above, please contact Marketing, Fat Hippo Restaurants Ltd. of Unit 18 Quay Level, St Peters Wharf, Newcastle upon Tyne, NE6 1TZ. We reserve the right to withdraw linking permission at any time and without notice.

 

TERMS & Conditions OF MOBILE APP use

Our mobile app, Fat Hippo, is accessible via your portable hand-held device (the “Application”). The Application is provided by 5Loyalty and Fat Hippo Restaurants Ltd. of Unit 18 Quay Level, St Peters Wharf, Newcastle upon Tyne, NE6 1TZ (“Fat Hippo”, “us”, “we” or “our” for short). “You” and “your” means you as the user of our Application.

We have set out the terms under which we are providing you with access to our Application and its products and services. These include the terms and conditions that govern:

• your use of our Application;
• your use of the services and products offered through our Application;
• your rights to link to our Application; how we will use and protect information about you (see our separate “Privacy Policy”).
• Collectively these documents are termed as the “Terms of Use”.

We may change our Terms of Use from time to time. The revised Terms of Use will be available via the Application. You should check the Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Application and you continue to access or use the Application.

USE OF THIS APPLICATION

These Terms of Use set out how you may use our Application. By accessing the Application, you agree to these Terms of Use. If you do not agree to these Terms of Use, you should not use the Application. You should read all the Terms of Use prior to using the Application. You should also save and/or print out a copy of these Terms of Use for future reference.

SPECIFIC TERMS

Our Application may contain specific Terms that are respective for the area you are contained within, if such terms exist they will be displayed where applicable. These terms only relate to the specific products or services mentioned. If there is a conflict between these general Terms of Use and the specific terms, the relevant specific terms will take precedence.

ACCESSING OUR APPLICATION

Access to our Application is permitted on a temporary basis. We update our Application regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

You are responsible for making all arrangements necessary to access Application. You are also responsible for ensuring that all persons accessing our Application through your internet connection are aware of these Terms of Use.

Please note that use of our Application is subject to your portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your portable device is compatible with our products and services and we shall not be liable for any failure arising in the Application which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

RELIANCE ON INFORMATION POSTED

Materials posted on our Application are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.

Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

INTELLECTUAL PROPERTY

You may access, view and print out one copy of this Application and all information, images, and other content displayed on the Application ("Materials") strictly in accordance with these Terms of Use.

You may only view, print out, use, quote from and cite the Application and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement where appropriate to Fat Hippo Restaurants Ltd. All intellectual property rights in and to the Application and the Materials are either owned by or licensed to us and your use of the Application and Materials is subject to the following restrictions. You must not:

• remove any copyright or other proprietary notices contained in the Materials;
• use any Materials from the Application in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
• reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Application and/or the Materials for any commercial purpose, without our prior written consent.

TRADE MARKS

We expressly reserve all rights in and to the Fat Hippo Application domain name and all related domains and sub-domains, the name "Fat Hippo", our logo, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Application may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

LINKING TO OUR APPLICATION

You may link to any page of the Application, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. You must not link to our Application in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Application. Our Application must not be framed on any other site. Views and opinions expressed in user generated content linked from this Application are the opinions of those users and do not represent the views, opinions, beliefs or values of Fat Hippo and Fat Hippo accepts no responsibility for such content. If you would like to link to our Application for commercial purposes or any purpose not included above, please contact Marketing, Fat Hippo Restaurants Ltd. of Unit 18 Quay Level, St Peters Wharf, Newcastle upon Tyne, NE6 1TZ. We reserve the right to withdraw linking permission at any time and without notice.

 

TERMS & CONDITIONS OF FAT HIPPO GIFT CARDS

The use of Fat Hippo Gift Cards fall under the following terms and conditions.

These Terms and Conditions of Fat Hippo Gift Cards apply to pounds sterling Gift Cards purchased online through the Fat Hippo Platform by Toggle (fat-hippo.mytoggle.io) as well as Gift Cards purchased at a participating Fat Hippo restaurant.

Please read these Terms and Conditions of Fat Hippo Gift Cards carefully before purchase to ensure that you understand how Gift Cards work and that you are familiar with any restrictions, which may apply to their use:

• Gift Cards ordered through the Fat Hippo Platform by Toggle (fat-hippo.mytoggle.io) will be delivered automatically by electronic means to the email address you specify at the time of order. Our Gift Card include unique numbers and configurable patterns.
• When ordering a Gift Card, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Card.
• Gift cards are redeemable for dine in at our Fat Hippo restaurants only and cannot be redeemed in our concessions or with our Fleet. A Gift Card cannot be used to purchase a further Gift Card.
• Gift cards are available in amounts of £10, £20, £30, £40, £50 and £100 only.
• Gift cards are valid for a period of 1 year from the date of purchase, following which they expire automatically. Fat Hippo have no obligation to remind or inform you of a gift card's expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry. 
• Gift Cards cannot be exchanged for cash.
• Fat Hippo reserve the right to refuse to accept a Gift Card as payment if there is reasonable evidence of tampering or fraud.
• We are not responsible if a Gift Card is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

Please contact us if you have any questions, comments and requests regarding Terms and Conditions of Fat Hippo Gift Cards.

 

TERMS & CONDITIONS OF FAT HIPPO DIY BURGER KITS

The use of Fat Hippo DIY Burger Kits fall under the following terms and conditions.

These Terms and Conditions of Fat Hippo DIY Burger Kits apply to all Fat Hippo DIY Burger Kits purchased online through the Fat Hippo Platform by Toggle (fat-hippo.mytoggle.io).

Please read these Terms and Conditions of Fat Hippo DIY Burger Kits carefully before purchase to ensure that you understand how Fat Hippo DIY Burger Kits work and that you are familiar with any restrictions, which may apply to their use:

• Fat Hippo DIY Burger Kits ordered through the Fat Hippo Platform by Toggle (fat-hippo.mytoggle.io) will be delivered via DPD Local on the date specified in the product name when ordering.
• When ordering Fat Hippo DIY Burger Kits, you should ensure to enter all personal information correctly, including correct door numbers, telephone numbers and postcodes. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Fat Hippo DIY Burger Kits.
• Fat Hippo DIY Burger Kits are available to purchase online only and cannot be purchased or collected from any of our restaurants, concessions or from our Fleet.
• There are only limited amounts available of the Fat Hippo DIY Burger Kits.
• Fat Hippo DIY Burger Kits should be consumed within 2 days (including the delivery day). Fat Hippo have no obligation to remind or inform you of Fat Hippo DIY Burger Kits’ expiry date and its consumption is your sole responsibility.
• Although we work incredibly hard to manage allergens in our kitchens, we cannot guarantee our food in the Fat Hippo DIY Burger Kits is 100% free from all allergens.
• Fat Hippo DIY Burger Kits cannot be exchanged for cash and we cannot offer returns.
• We are not responsible if a Fat Hippo DIY Burger Kit is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

Please contact us if you have any questions, comments and requests regarding Terms and Conditions of Fat Hippo DIY Burger Kits.