Terms Of Use

GENERAL TERMS & CONDITIONS

TERMS & CONDITIONS OF WEBSITE USE

Welcome to our website, fathippo.co.uk, which is accessible via your computer or your portable hand-held device (the “Website”). The Website is provided by Fat Hippo Restaurants Ltd. of Unit 18 Quay Level, St Peters Wharf, Newcastle upon Tyne, NE6 1TZ (“Fat Hippo”, “us”, “we” or “our” for short). “you” and “your” means you as the user of our Website.

We have set out the terms under which we are providing you with access to our Website and its products and services. These include the terms and conditions that govern:

• your use of our Website (including the mobile optimised version of our Website accessible from
• your portable hand-held device);
• your use of the services and products offered through our Website;
• your rights to link to our Website; how we will use and protect information about you (see our separate “Privacy Policy”).
• Collectively these documents are termed as the “Terms of Use”.

We may change our Terms of Use from time to time. The revised Terms of Use will be available via the Website. You should check the Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Website home page and you continue to access or use the Website.

USE OF THIS WEBSITE

These Terms of Use set out how you may use our Website. By accessing the Website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you should not use the Website. You should read all the Terms of Use prior to using the Website. You should also save and/or print out a copy of these Terms of Use for future reference.

SPECIFIC TERMS

Our Website may contain specific Terms that are respective for the area you are contained within, if such terms exist they will be displayed where applicable. These terms only relate to the specific products or services mentioned. If there is a conflict between these general Terms of Use and the specific terms, the relevant specific terms will take precedence.

ACCESSING OUR WEBSITE

Access to our Website is permitted on a temporary basis. We update our Website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

You are responsible for making all arrangements necessary to access this Website. You are also responsible for ensuring that all persons accessing our Website through your internet connection are aware of these Terms of Use.

Please note that use of our Website is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

RELIANCE ON INFORMATION POSTED

Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.

Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

INTELLECTUAL PROPERTY

You may access, view and print out one copy of this Website and all information, images, and other content displayed on the Website ("Materials") strictly in accordance with these Terms of Use.

You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement where appropriate to Fat Hippo Restaurants Ltd. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions. You must not:

• remove any copyright or other proprietary notices contained in the Materials;
• use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
• reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.

TRADE MARKS

We expressly reserve all rights in and to the fathippo.co.uk domain name and all related domains and sub-domains, the name "Fat Hippo", our logo, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

LINKING TO OUR WEBSITE

You may link to any page of the Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site. Views and opinions expressed in user generated content linked from this Website are the opinions of those users and do not represent the views, opinions, beliefs or values of Fat Hippo and Fat Hippo accepts no responsibility for such content. If you would like to link to our site for commercial purposes or any purpose not included above, please contact Marketing, Fat Hippo Restaurants Ltd. of Unit 18 Quay Level, St Peters Wharf, Newcastle upon Tyne, NE6 1TZ. We reserve the right to withdraw linking permission at any time and without notice.

TERMS & CONDITIONS OF MOBILE APP USE

Our mobile app, Fat Hippo, is accessible via your portable hand-held device (the “Application”). The Application is provided by 5Loyalty and Fat Hippo Restaurants Ltd. of Unit 18 Quay Level, St Peters Wharf, Newcastle upon Tyne, NE6 1TZ (“Fat Hippo”, “us”, “we” or “our” for short). “You” and “your” means you as the user of our Application.

We have set out the terms under which we are providing you with access to our Application and its products and services. These include the terms and conditions that govern:

• your use of our Application;
• your use of the services and products offered through our Application;
• your rights to link to our Application; how we will use and protect information about you (see our separate “Privacy Policy”).
• Collectively these documents are termed as the “Terms of Use”.

We may change our Terms of Use from time to time. The revised Terms of Use will be available via the Application. You should check the Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the changes on our Application and you continue to access or use the Application.

USE OF THIS APPLICATION

These Terms of Use set out how you may use our Application. By accessing the Application, you agree to these Terms of Use. If you do not agree to these Terms of Use, you should not use the Application. You should read all the Terms of Use prior to using the Application. You should also save and/or print out a copy of these Terms of Use for future reference.

SPECIFIC TERMS

Our Application may contain specific Terms that are respective for the area you are contained within, if such terms exist they will be displayed where applicable. These terms only relate to the specific products or services mentioned. If there is a conflict between these general Terms of Use and the specific terms, the relevant specific terms will take precedence.

ACCESSING OUR APPLICATION

Access to our Application is permitted on a temporary basis. We update our Application regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

You are responsible for making all arrangements necessary to access Application. You are also responsible for ensuring that all persons accessing our Application through your internet connection are aware of these Terms of Use.

Please note that use of our Application is subject to your portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your portable device is compatible with our products and services and we shall not be liable for any failure arising in the Application which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).

RELIANCE ON INFORMATION POSTED

Materials posted on our Application are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.

Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

INTELLECTUAL PROPERTY

You may access, view and print out one copy of this Application and all information, images, and other content displayed on the Application ("Materials") strictly in accordance with these Terms of Use.

You may only view, print out, use, quote from and cite the Application and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement where appropriate to Fat Hippo Restaurants Ltd. All intellectual property rights in and to the Application and the Materials are either owned by or licensed to us and your use of the Application and Materials is subject to the following restrictions. You must not:

• remove any copyright or other proprietary notices contained in the Materials;
• use any Materials from the Application in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
• reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Application and/or the Materials for any commercial purpose, without our prior written consent.

TRADE MARKS

We expressly reserve all rights in and to the Fat Hippo Application domain name and all related domains and sub-domains, the name "Fat Hippo", our logo, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Application may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

LINKING TO OUR APPLICATION

You may link to any page of the Application, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. You must not link to our Application in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Application. Our Application must not be framed on any other site. Views and opinions expressed in user generated content linked from this Application are the opinions of those users and do not represent the views, opinions, beliefs or values of Fat Hippo and Fat Hippo accepts no responsibility for such content. If you would like to link to our Application for commercial purposes or any purpose not included above, please contact Marketing, Fat Hippo Restaurants Ltd. of Unit 18 Quay Level, St Peters Wharf, Newcastle upon Tyne, NE6 1TZ. We reserve the right to withdraw linking permission at any time and without notice.

TERMS & CONDITIONS OF FAT HIPPO GIFT CARDS

The use of Fat Hippo Gift Cards fall under the following terms and conditions.

These Terms and Conditions of Fat Hippo Gift Cards apply to pounds sterling Gift Cards purchased online through the Fat Hippo Platform by Toggle (fat-hippo.mytoggle.io) as well as Gift Cards purchased at a participating Fat Hippo restaurant.

Please read these Terms and Conditions of Fat Hippo Gift Cards carefully before purchase to ensure that you understand how Gift Cards work and that you are familiar with any restrictions, which may apply to their use:

• Gift Cards ordered through the Fat Hippo Platform by Toggle (fat-hippo.mytoggle.io) will be delivered automatically by electronic means to the email address you specify at the time of order. Our Gift Card include unique numbers and configurable patterns.
• When ordering a Gift Card, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Card.
• Gift cards are redeemable for dine in at our Fat Hippo restaurants only and cannot be redeemed in our concessions or with our Fleet. A Gift Card cannot be used to purchase a further Gift Card.
• Gift cards are available in amounts of £10, £20, £30, £40, £50 and £100 only.
• Gift cards are valid for a period of 1 year from the date of purchase, following which they expire automatically. Fat Hippo have no obligation to remind or inform you of a gift card's expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.
• Gift Cards cannot be exchanged for cash.
• Fat Hippo reserve the right to refuse to accept a Gift Card as payment if there is reasonable evidence of tampering or fraud.
• We are not responsible if a Gift Card is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

• Gift cards are not to be used in conjunction with any external third-party competitions, giveaways, raffles and the like without explicit written permission from our marketing department. If you wish to discuss any promotional opportunities, please contact marketing@fathippo.co.uk.

Please contact us if you have any questions, comments and requests regarding Terms and Conditions of Fat Hippo Gift Cards.

TERMS & CONDITIONS OF OUR HERD REWARDS SCHEME

JOINING FAT HIPPO HERD REWARDS

• Download our app on your phone. Sign up by selecting 'My Account' and 'New User? Create an account' and enter your details. If you already have a Herd account, use the same email address to register.
• Find the verification email in your inbox (sometimes these can slip into your junk mail, so check there too) and click 'Verify Account'. If you already have a Herd account, your existing points will transfer over.

COLLECTING POINTS

• To collect points, use the app when dining in (simply have your QR code scanned by your server) or when placing a Click + Collect order through the app.
• Points are automatically added to your account for Click + Collect orders placed via the app.
• Only one Herd account may collect points from a table per visit.
• Herd points cannot be collected on Deliveroo orders.
• Herd points cannot be collected on gratuity amounts.

REDEEMING POINTS

• To redeem points, simply inform your server before placing your order, for dine-in only.
• Rewards cannot be redeemed on specials or the secret menu.
• You may only redeem one Herd reward per visit.
• If you wish to redeem your points for physical merchandise, please contact herd@fathippo.co.uk. In your email, confirm which items you would like to redeem from our online shop, along with the email address linked to your Herd account and your full postal address for delivery.
• There is no cash alternative available for rewards.

FORGOT TO COLLECT POINTS?

• If you forget to collect points during your visit, you have 180 days after the order was made to claim the points added to your account. To do this, send a copy of your receipt or payment transaction to herd@fathippo.co.uk. Please include your Herd account details, confirming the email address linked to your account so we can manually add the points after payment.

ACCOUNT ISSUES & CORRECTIONS 

• We reserve the right to correct or amend the balance in your account if we think there’s been an error. If you believe there’s been an error and would like to dispute it, simply get in touch with us at herd@fathippo.co.uk. Our team aims to respond to all inquiries within 3-5 working days.

ACCOUNT CANCELLATION 

• You have the right to cancel your Herd rewards account at any time, but you will lose the right to redeem all unused rewards. If you wish to cancel your account, please contact us at herd@fathippo.co.uk or info@fathippo.co.uk. Our team aims to respond to all inquiries within 3-5 working days.

GENERAL TERMS 

• Fat Hippo reserves the right to change, suspend, or cancel the loyalty program at any time without prior notice.
• Any fraudulent activity or misuse of the program, including attempting to collect points under false pretenses, may result in the forfeiture of points and suspension of your Herd account.
• Points and rewards are non-transferable and can only be used by the account holder.
• Fat Hippo reserves the right to modify or update the terms and conditions at any time. Please review these terms periodically to stay informed.

TERMS & CONDITIONS OF OUR ONLINE STORE

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

• Gift cards

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at info@fathippo.co.uk

• Please send the product back to us at the following Address Fat Hippo HQ, Unit 18 Quay Level, St Peter's Wharf, Newcastle upon Tyne. NE6 1TZ
• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable and to be covered by you.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Please note, we cannot guarantee that we will receive your returned item, so advise you add tracking at the time of sending.

TERMS & CONDITIONS OF FAT HIPPO SOCIAL MEDIA CHRISTMAS ADVENT COMPETITION

Entering Fat Hippo social media competitions fall under the following terms and conditions. Please note that specific competitions may have their own terms and conditions which will be stated on the original social media post.

The closing time and date of the competition will be stated on the original social media post with the winner who has been selected at random being announced in the comments on the original social media post by our official account before midnight the same day.

Winner must have completed all entry requirements stated on the original social media post, otherwise another winner will be selected. Competitions may be ran on more than one platform and may be entered on multiple channels, more than once, in-line with entry requirements. 

The winner will be asked to contact our official page via direct message within 7 days to organize the redemption of the prize, otherwise another winner will be selected at random.

Prizes have no monetary value and cannot be exchanged for cash or sold on.

Our social media competitions are not affiliated with Facebook, Instagram, Twitter, TikTok or any other account besides our official accounts (any exceptions will be stated on the post). No card details will be required. No links need to be clicked. Beware of fake accounts and stay safe online.